1. General Terms & Conditions

    These Terms & Conditions apply to all purchases made on poshposh.dk. By placing an order, you automatically accept these terms and agree to comply with them. We encourage you to read them carefully before completing your purchase.

    Orders

    2.1 When placing an order through our webshop, you confirm that all information provided is accurate, current, and complete.
    2.2 We reserve the right to reject or cancel any order for any reason, including but not limited to: product availability, technical issues, suspected fraudulent activity, or invalid payment methods.

    Prices and Payment

    3.1 All prices are stated in DKK and include 25% VAT, unless otherwise specified.
    3.2 Payment can be made using the available payment methods on our webshop (MobilePay, Visa & Mastercard, and Apple Pay). All transactions are processed securely and confidentially.
    3.3 By placing an order, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
    3.4 We reserve the right for any typographical errors and for products being sold out. Product photos are indicative; actual colors may differ slightly from what appears on screen.
    3.5 Your payment will only be captured once your order has been dispatched from our warehouse.

    Delivery

    4.1 We aim to deliver your order within the stated delivery time (1–4 business days). Delivery times may vary depending on your location and product availability. If an item is out of stock, you will be notified as soon as possible.
    NB! We are not responsible for delays caused by GLS, seasonal peaks, or out-of-stock items.

    4.2 You will receive an automatic email confirmation once your order has been dispatched.

    4.3 All domestic parcels are shipped with GLS to the nearest pickup point.

    4.4 All shipments are trackable. If your items are damaged during transport, please contact both PoshPosh and GLS to report the issue.

    4.5 We offer international shipping to selected European countries. Delivery time outside Denmark is typically 2–6 business days, depending on destination and local carrier. The exact shipping cost will be calculated at checkout based on your delivery address and shown before you complete your purchase.

    Please note:
    For deliveries outside the EU, local authorities may charge VAT, customs duties, or import fees. These charges are not included in the amount paid on poshposh.dk and must be covered by the customer.
    All international orders are shipped under the Incoterm DAP (Delivered At Place), meaning the customer is responsible for paying any applicable import charges upon delivery.

    Returns & Refunds

    5.1 You have the right to return items within 30 days of receiving your order. Items must be returned in original condition and properly packaged in their original packaging.
    5.2 To request a return or refund, please follow our return procedure and complete the necessary documentation.

    Our Return Procedure

    5.3 You have 30 days from the delivery date to request a return.

    To return an item purchased from PoshPosh, please contact us via the following link:
    https://account.poshposh.dk/orders
    You will be redirected to log in to your customer account to simplify the process.

    Once we have received and approved your return request, a return label will be sent to you through your customer account. The cost of the return label (49 DKK) will be deducted from your refund. Once the item is received – and if it meets our return requirements – your refund will be processed within 14 days.

    Return shipping costs are the responsibility of the customer.

    5.4 Unclaimed Parcels
    5.4.1 If you do not collect your parcel from the pickup point within 10 days, it will be returned to us. A fee of 65 DKK, covering the return shipping, will be deducted from your refund.

    5.5 International Returns
    For orders returned from outside Denmark, the customer is responsible for all return shipping costs. Return shipping will be charged at the same rate as the original shipping paid during checkout and will be deducted from the total refund. Items must be returned in original condition and packaging.
    To initiate an international return, please use this link:
    https://account.poshposh.dk/orders

    If an international parcel is not collected and is automatically returned to us, a fee equal to the original shipping cost will be deducted from your refund to cover return and handling costs.

    Please note: Import duties, VAT, or customs fees will not be refunded.

    Return address:
    PoshPosh Living ApS,
    Mosevej 47C,
    6760 Ribe,
    Denmark

    Warranty Claims

    As a consumer, you are entitled to a 2-year warranty from the date of purchase. This means that you may be eligible for a replacement, repair, refund, or price reduction – depending on the situation.
    The claim must be valid, and the defect must not have occurred due to incorrect use or intentional damage.

    How to file a claim:
    To submit a complaint regarding a product purchased at PoshPosh Living, please send a written email to: hello@poshposh.dk

    To speed up processing, please include your order number, a description of the issue, and a photo of the defect. We will respond as soon as possible with next steps.

    You must notify us of the defect within a reasonable time from the moment you discovered it – or should have discovered it through normal use.

    Disclaimer

    7.1 We are not liable for damages or losses caused by misuse of our products.

    Personal Data

    8.1 We collect and process personal data in accordance with our Privacy Policy. By using the webshop, you accept our Privacy Policy.

    Changes to Terms

    9.1 We reserve the right to modify these terms without prior notice. Any changes will take effect upon publication on the webshop.