Refund Policy
At PoshPosh, we strive to deliver high-quality products and want you as a customer to be satisfied with your purchase. However, if you wish to return an item or request a refund, the following refund policy applies:
Right of Return
You have the right to return a product within 30 days from the date you received it. Furthermore, the product must be unused and returned in its original packaging.
Warranty Rights
You are entitled to a 2-year warranty from the date of purchase in accordance with applicable law. This means you have the right to file a complaint regarding any defects or faults within this period.
Return Procedure
If you wish to return a product purchased from PoshPosh, you can contact us via the following link:
https://account.poshposh.dk/orders
You will be redirected to a page where you must log in to your customer account. This is to make the process easier for you as a customer.
Complaint Procedure
If you wish to file a complaint about a product purchased from PoshPosh, please contact us by email at hello@poshposh.dk with a written description of your complaint.
Complaints about defects or faults must be submitted within a reasonable time after you discovered – or should have discovered – the issue.
In the email, please include your order number, which item(s) the complaint concerns, and a description of the problem. To help speed up the process, please attach a photo of the issue. Once we receive your complaint, we will assess it as quickly as possible and get back to you with further instructions.
Refunds
Once we have received and approved your return request, a return label will be issued through your customer account. The cost of the return label (49 DKK) will be deducted from your total refund. When the returned product is received – and meets our return requirements – your refund will be processed within 14 days.
Refunds for complaints will be made after we have received and evaluated the product. Once your complaint is approved, the amount for the defective item will be refunded within 14 days.
International Returns
For returns of orders placed outside Denmark, the customer is responsible for covering the return shipping cost. The return shipping fee will match the original shipping cost paid at checkout and will be deducted from the refund.
If an international parcel is not collected and is automatically returned to us, a fee equal to the original shipping cost will be deducted from your refund to cover return and handling costs.
Please note: Any local import duties or customs charges will not be refunded and are the responsibility of the customer.
Remarks
We do not cover return shipping costs unless the item was damaged or defective upon receipt.
To be eligible for a refund, the product must be in the same condition as when you received it and returned in its original packaging. We reserve the right to refuse a refund if the product does not comply with our return policy.
We aim to ensure that you are satisfied with your purchases from us. If you have any questions or concerns about our refund policy, you are welcome to contact our customer service at hello@poshposh.dk
PoshPosh Living ApS reserves the right to change or update this refund policy without prior notice. Any changes will take effect from the date of publication.
SHIPPING OUTSIDE OF DENMARK
We offer Mobilepay, Apple Pay, Google Pay, Visa, and Mastercard.
We offer standard delivery to a nearby pickup point.
Shipping rates are calculated at checkout and depend on your location. You’ll see the final shipping cost before completing your order.
Shipping times vary by destination, but typically take 2–6 business days.
Yes, once your order ships, you will receive a tracking number via email.
If your order is not collected and is returned to us, a handling fee of 199 DKK will be deducted from your refund to cover return shipping and processing costs.
Yes – you can return your order within 30 days. Use our link for easy return.
https://account.poshposh.dk/orders.
Return shipping costs are not covered by POSHPOSH and will be deducted from your refund. The return shipping cost will match the original shipping rate paid at checkout.
We currently do not offer direct exchanges on international orders. If you wish to change an item, please return your original item and place a new order.
If your parcel is delayed or held by local customs, please allow additional time for clearance. POSHPOSH is not responsible for delays caused by customs processes.
Shipping & Delivery
We use GLS as our shipping partner.
You can either choose home delivery or delivery to a parcel shop near your residence.
The cost for delivery to a parcel shop is: from 49 DKK.
The cost for home delivery is: from 65 DKK.
If you spend over 995 DKK, you get free shipping only in Denmark.
The average delivery time is 1 - 3 business days if the item is in stock. Additionally, your order is typically ready for shipment within 24 hours on weekdays.
You can find a more precise estimate for delivery time in the shipping confirmation you receive via email as soon as your order is on its way to you.
Yes, you can. Once your order has been dispatched, you will receive an email with a tracking link from GLS. This allows you to track your package along the way.
If you have chosen home delivery but are not at home at the time of delivery, GLS will send you a message via email or phone. The message will contain instructions on where you can pick up the package.
If your package hasn't arrived within the expected delivery time, please contact our customer service at Hello@poshposh.dk, and we will investigate the matter for you.
ODERS
We offer MobilePay, Apple Pay, Google Pay, Visa, and Mastercard.
You add your item(s) to the shopping cart. Then, you need to fill in the information we request to complete the purchase. You will be asked for the following:
- Full name
- Address
- Phone number
- Email
- Choose delivery method
- Choose payment method
It is important that you ensure the information you enter is correct. If the information is not accurate, we reserve the right not to cover any consequences that may arise from this. From here, you can pay with the following: Mobilepay, Apple Pay, Google Pay, Visa, and Mastercard.
As soon as your purchase is completed, you will receive your order confirmation via email. If you do not receive one, please contact us at Hello@poshposh.dk, and we will get back to you as soon as possible.
Returns & Refunds
You have a period of 30 days from the receipt of your order to request a return.
If you wish to return a product purchased from PoshPosh, you can contact us via the following link: https://account.poshposh.dk/orders. You will be redirected to a page where you need to log in to your customer account. This is to make the process easier for you as a customer.
Once we have received and approved your return request, you will receive a return label via your customer account. The cost (49 DKK) for the return label will be deducted from the total order amount. When the product is received — and if it meets our conditions — we will process your refund within 14 days.
The return is at your own expense.
The item must be in the same condition as when received. This means it should be returned in its original packaging and packed securely to avoid damage during transit.
If this is not met, we will assess whether the item has lost value. If so, we reserve the right to either refuse the return or deduct the loss from the refund amount.
You have a period of 30 days from the receipt of your order to request a return. If you wish to return a product purchased from PoshPosh, you can contact us via the following link:
https://account.poshposh.dk/orders. Here, you will be redirected to a page where you need to log into your customer account. This is to make the process easier for you as a customer.
Once we have received and approved your return request, you will receive a return label via your customer account. The cost (49 DKK) for the return label will be deducted from the total order amount. Once the product is received if it meets our conditions we will process your refund within 14 days.
The return is at your own expense.
After we have received your return, we check which items have been returned. Only then will we confirm the receipt of the return via email. Therefore, it may take up to 14 days before you receive confirmation of your return along with all refund details.
When we receive your return, we will check what you have sent back. It may take up to 14 days before we confirm your return. Your return will always be credited according to the payment method you selected at the time of ordering.
If you wish to return a product purchased from PoshPosh, you can contact us via the following link: https://account.poshposh.dk/orders.
Here you will be redirected to a page where you need to log into your customer account. This is to make the process easier for you as a customer.
Once we have received and approved your return request, you will receive a return label through your customer account. The fee (49 DKK) for the return label will be deducted from the total order amount. When the product is received—and if it meets our conditions—we will process your refund within 14 days.
The return is at your own expense.
Warranty & Claims
We sincerely apologize if something went wrong with your order! If you receive the wrong item, please contact our customer service at Hello@poshposh.dk with your order number and a description of the error. We will make sure to rectify the situation as quickly as possible.
Unfortunately, this can happen—even with careful shipping.
We kindly ask you to take pictures of the package and the defective item and send them to our customer service at Hello@poshposh.dk. We will ensure to resolve the issue and assist you with an appropriate solution as quickly as possible.
To file a complaint, please contact our customer service at Hello@poshposh.dk and provide your order number along with a description of the issue or defect. You should also attach pictures of the damage or defect.
We will review your complaint and assess its validity, which may include requesting additional photos or other forms of documentation.
If your complaint is approved, you have the option to receive a refund or to receive a replacement, provided the item is in stock.
STAINLESS STEEL
Yes, most of our stainless steel products are dishwasher safe. However, we recommend handwashing to preserve the finish and ensure maximum longevity — especially for items with special surface treatments such as matte or polished finishes.
Stainless steel is a durable material, but scratches may occur with daily use — especially on polished or matte finishes. We recommend using soft sponges and avoiding abrasive cleaners to minimize the risk of scratching.
No, stainless steel should never be used in a microwave or oven, as it can create sparks and damage the appliance.
Use a microfiber cloth with a small amount of vinegar to remove fingerprints and grease marks without scratching the surface.
For more tips, see our care guide on the product page.
Our stainless steel products are crafted with precision and high quality. In some cases, small scratches may occur from the production process — this is a natural result of working with the material and does not affect the product’s functionality or aesthetic.
GLASS
Many of our glasses are handmade, while others are crafted using advanced production methods. Handmade glass may feature small, unique details such as air bubbles or slight variations in thickness — a natural part of the artisanal process and a reflection of true craftsmanship.
In some cases, light surface marks may occur as part of the production or packaging process. These do not affect the function or overall aesthetic of the glass.
Yes, our glasses are dishwasher safe, so you can safely clean them this way. However, as hot glass can be delicate, we recommend placing them gently in the machine.
For best care, we advise washing at low temperatures only. Our glasses are single-layered and may not withstand high heat over time.
Yes, you can enjoy any type of drink in the glasses. However, we recommend that you do not pour anything boiling into them. Additionally, our glasses can become hot with hot drinks, as they do not have double walls. Therefore, the glass should not be filled completely so that you can still touch the upper rim of the glass without burning yourself.
No, our glasses are not suitable for use in the microwave or oven.
Yes, our glasses undergo a carefully controlled production process, during which slight variations in appearance may occur. This can include fine air bubbles or minor surface irregularities. In some cases, light surface marks may also appear as part of the manufacturing or packaging process.
These details do not affect the functionality or overall aesthetic of the glass.
If you have any questions or notice an issue that goes beyond these natural variations, you are always welcome to contact us.
We place great importance on ensuring that our products arrive to you in perfect condition. Therefore, we use special packaging materials and techniques to protect the products during shipping.
If you receive a damaged product, please contact our customer service at: Hello@poshposh.dk