Questions and answers

By Visa, Mastercard, Maestro, MobilePay or Klarna. Prices are in Danish kroner and include VAT.

Write to us before midday on the day it is sent, and we can usually change the address or stop the order.

No. You may buy without one.

Orders placed before 12.00 on a working day leave our warehouse in Denmark the same day. Working days are Monday to Friday, excluding Danish public holidays.

One to three working days within Denmark, and three to five working days elsewhere, counted from dispatch.

Delivery is free on orders over 2,500 kr. On smaller orders a delivery charge applies, shown at checkout.

Parcels travel with GLS to a parcel shop near you. Within Denmark, GLS will bring the case to your address for 99 kr.

To the countries listed at checkout, all within the EU. We do not yet deliver to the United Kingdom, Norway or Switzerland, but they will follow.

Not within the EU. There is no customs declaration, no import duty and no handling fee.

A tracking number arrives by email as soon as the label is made, usually within a few hours.

Thirty days from the day your order arrives, and a further fourteen to send it back. You do not need to give a reason.

Unused, and complete in the box it arrived in. There is no restocking charge.

Return postage is free on every aluminium case, wherever we sent it. On other items it is yours, unless the item is faulty.

Request the return against your order at account.poshposh.dk, and the label follows. Or write to hello@poshposh.dk.

Not as an exchange. Return the case within the thirty days, and place a new order for the size you would like.

Within fourteen days, to the card or account you paid with. We do not offer store credit.

Write to hello@poshposh.dk with photographs, and we will put it right. The return postage is ours, whatever the item.

Defects in materials and workmanship on every aluminium case, for as long as the case exists: the shell, frame, locks, handles, wheels, hinges and catches. There is nothing to register.

Scratches, scuffs and dents from use, misuse, repairs not made by us, and loss or theft.

It is not covered, but we help you claim from the airline. If they will not pay, we repair the case at the cost of parts and labour.

Email hello@poshposh.dk with the order number, a description of the fault and photographs. We tell you within five working days whether it is covered, and pay the postage both ways.

Yes. It applies wherever you are, and passes to a new owner with proof of purchase.

• Cabin, 55 × 36 × 23 cm, 40 litres, 4 kg. Up to five days.
• Check-In, 67 × 41 × 26 cm, 60 litres, 5 kg. Six to ten days.
• Trunk, 77 × 51.5 × 28 cm, 85 litres, 6 kg. Eleven to eighteen days.

Measurements include wheels and handle.

Yes. At 55 × 36 × 23 cm, wheels and handle included, it is made to go straight into the overhead locker. Allowances differ between airlines, so check yours before you fly.

Yes. They are Travel Sentry approved and marked TSA 007, so airport security can open them with a master key instead of forcing them.

The case leaves us set to 0 0 0. With the lock open, move the small switch on the back to SET, turn the dials to your code and move the switch to OFF. The Owner's Guide shows each step.

Every combination can be tried in turn in about twenty minutes, or a locksmith can open it.

A soft cloth and warm water, with a drop of mild washing-up liquid if needed. Never solvents, acetone, oven cleaner or scouring pads.

Yes. Aluminium takes marks from travel, and scratches and small dents will not polish out. In time they become part of the case.

Dry, empty and unlocked.