Shipping
Free delivery on every case. Ordered before noon, packed the same day, and sent from our own warehouse in Denmark.
Across Europe, and growing.
We ship from our own warehouse in Denmark. The countries we can deliver to appear at checkout as soon as you enter an address, and the list gets longer as we go.
If yours is not on it yet and you want a case, write to hello@poshposh.dk. We would rather arrange it by hand than tell you no.
No code, and nothing added at checkout.
Delivery is free on any order over 2,500 kr, wherever we ship. Every case in the series is comfortably above that, so if you are buying a case, delivery costs you nothing.
Free delivery goes to your nearest GLS parcel shop. You choose which one at checkout, from a list of the shops nearest the address you have given, and you collect the case when it suits you rather than when a van decides.
On smaller orders a delivery charge applies. It depends on where the parcel is going, and it is shown at checkout before you pay.
Within Denmark, GLS will bring the case to your address for 99 kr. Choose it at checkout instead of a parcel shop.
Elsewhere we send to parcel shops for the moment. It is the one method we can offer free everywhere without the price finding its way back into the cases.
Before noon, and it goes the same day.
Our carrier collects from the warehouse at midday. Anything ordered before 12.00 on a working day is packed and goes with that collection. Anything after it goes with the next one, which is the following working day.
Working days are Monday to Friday, excluding Danish public holidays. An order placed at four on a Friday afternoon leaves on the Monday.
Within Denmark, one to three working days from dispatch.
Elsewhere, three to five working days from dispatch.
These are GLS transit times rather than promises we have invented. They hold in an ordinary week and stretch a little in the fortnight before Christmas.
You will have a tracking number by email as soon as the label is made, which is usually within a few hours of ordering and always before the case leaves us.
The number can take a few hours to come alive in GLS's own system. If it shows nothing on the first evening, that is normal. If it shows nothing the following day, write to us.
Yours to collect, and worth collecting on time.
GLS will text and email you when the case has arrived at the shop you chose. Bring the notification and photo identification. Parcel shops hold a parcel for a limited number of days, set by GLS rather than by us, and it is usually about a week.
Leaving it there is not a way of sending it back. A return is requested at account.poshposh.dk, and when it is, we send you a label, we know the case is coming, and on a case we pay the postage. A parcel nobody collects tells us none of that, and it reaches us with two journeys already paid for.
When an order comes back to us uncollected, you still have the choice you always had. If you want the case, we send it out again as soon as the delivery for that third journey is paid, at the ordinary rate for your address. If you would rather have the money back, we refund you less what sending the parcel out and taking it back has cost us. We tell you the figure, and what it is made up of, before the refund is completed.
Collect the parcel, or tell us before the shop sends it back, and neither applies. Delivery was free to you, but it was never free to us.
Write to hello@poshposh.dk as soon as you can. Before midday on the day of dispatch we can usually change it. Once the case has been collected we cannot, and it has to run its course to the original shop.
An address that is wrong or incomplete when you give it to us is the one place a delay is nobody's fault but the keyboard's. It is worth a second look at checkout.
Prices on this site include VAT. We ship within the EU, so there is no customs declaration, no import duty and no handling fee waiting for you at the other end.
We accept Visa, Mastercard, Maestro, MobilePay and Klarna. Payment is taken when the order is placed, and the order is confirmed by email straight away.
If a payment is declined, nothing is reserved and no order exists. Try again, or write to us and we will find another way.
Ours to sort out, not yours.
Write to hello@poshposh.dk with your order number. If a parcel has stopped moving for more than a couple of working days, we contact GLS and follow it up ourselves rather than asking you to. The agreement with the carrier is ours, not yours.
If the case arrives damaged, tell us and send a photograph if you can. We replace it or refund you in full, delivery included, and you are not out of pocket for sending the damaged one back. That is covered by the Refund Policy rather than by the Warranty, which covers faults that appear later.
POSHPOSH Living ApS
Mosevej 47C, 6760 Ribe, Denmark
CVR 44262274
hello@poshposh.dk
+45 27 89 08 22