Privacy Policy
Overview
This policy explains what personal data POSHPOSH LIVING ApS collects, why we collect it, and what rights you have over it. POSHPOSH LIVING ApS is the data controller for the information described here.
Information We Collect
When you place an order or create an account, we collect your name, delivery and billing address, email address, phone number, and order history. If you contact us, we collect the information you provide in that correspondence. If you subscribe to our newsletter, we collect your email address for that purpose.
We do not store your full payment card details. Payment is processed by our payment provider, who handles this information directly.
How We Use Your Information
We use your information to process and deliver your order, handle warranty claims, returns, and other customer service requests, send order and delivery updates, and, where you have given consent, send marketing communications. We may also use order data to improve our products and website.
Who We Share Your Information With
We share the information necessary to fulfil your order with GLS, who deliver your parcel, and with our payment provider, who processes your payment. Our website and order data are hosted on Shopify's platform. If you have subscribed to our newsletter, your email address is processed by Klaviyo. If you interact with our advertising on Meta (Facebook and Instagram), that platform processes data according to its own privacy policy. We do not sell your personal data to third parties.
Cookies
Our website uses cookies. Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.
International Data Transfers
Some of the third parties listed above, including Shopify, are based outside the EU/EEA, primarily in the United States. Where your data is transferred outside the EU/EEA, we rely on appropriate safeguards recognised under data protection law, such as the European Commission's Standard Contractual Clauses, to ensure your data remains protected.
Data Retention
We retain order and invoice information for as long as required under Danish bookkeeping law, currently five years from the end of the relevant financial year. Marketing data is retained until you withdraw your consent. Account information is retained for as long as your account is active.
Your Rights
Under data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, restrict or object to certain processing, request a copy of your data in a portable format, and withdraw consent to marketing at any time. To exercise any of these rights, contact us at hello@poshposh.dk.
If you are not satisfied with how we handle your personal data, you may lodge a complaint with Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, Denmark.
Children's Privacy
We do not knowingly collect personal data from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at hello@poshposh.dk and we will delete it.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Changes to This Policy
We may update this policy from time to time. Changes take effect once published on this page.
Data Controller
POSHPOSH ApS, Mosevej 47C, 6760 Ribe, Denmark.
Because they are built from better materials and made to last. Every suitcase is constructed from anodised aluminium — a material that is strong, durable, and built to handle years of travel without showing its age. The price reflects what goes into making it.
The aluminium shell is solid and well-finished. The TSA-approved combination locks close cleanly and securely. The 360° silent wheels move quietly on any surface. The structured interior is lined and divided to keep your belongings in order throughout the journey. Every part of the suitcase is made to a high standard and built to last.
We do not offer discounts or run seasonal sales. The price is set to reflect the quality of the product.
A well made aluminium suitcase, looked after properly, will last for many years of travel. Over time, the cost per trip becomes very low. Most of our customers consider it the last suitcase they will need to buy.
All orders are shipped free of charge. There are no additional fees at checkout. The price shown on the product page is the price you pay.
Denmark: 1–3 working days.
Scandinavia: 2–4 working days.
International: 2–7 working days.
Delivery times may vary slightly during busy periods or where customs clearance is required.
All orders are dispatched from our warehouse in Denmark. Every suitcase is carefully packed before it leaves us to ensure it arrives in the same condition it was sent.
Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery. If you have not received tracking details within 24 hours of placing your order, please get in touch and we will look into it for you.
Please contact us at Hello@poshposh.dk as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. Once the suitcase has left our warehouse, we are unfortunately unable to make changes to the delivery.
We accept returns within 14 days of delivery. The suitcase must be unused and returned in its original packaging. Return shipping is free of charge — we will arrange everything for you.
Contact us at Hello@poshposh.dk with your order number and a brief note explaining your reason for returning. We will respond within 1–2 working days with a prepaid return label and clear instructions.
Once we have received and inspected the returned suitcase, your refund will be processed within 5–7 working days. It will be returned to the original payment method used at checkout. You will receive a confirmation email once the refund has been issued.
If your suitcase arrives with damage caused during transit, please contact us within 48 hours of delivery at Hello@poshposh.dk with your order number and photographs of the damage. We will arrange a replacement or full refund at no cost to you.
The Cabin (20") is a carry-on suitcase sized for the overhead compartment on most major airlines. It holds 40 litres and weighs 4 kg — enough for up to one week of travel without checking in. The Check-In (24") is a larger suitcase intended to be checked in, with a capacity of 60 litres and a weight of 4.42 kg. Both are made from the same anodised aluminium shell with the same locks, wheels, and interior finish.
The Cabin is sized to meet the carry-on requirements of most major airlines, including
• British Airways • EasyJet • Swiss • Lufthansa • SAS • Norwegian • Emirates Qatar Airways • Virgin Atlantic • American Airlines among others.
We recommend checking the current policy with your carrier before travelling, as restrictions can vary by route, aircraft type, and fare class.
Your suitcase arrives with the lock set to the default code 0-0-0. To set your own combination, open the lock using the default code, press and hold the small reset button on the side of the lock, enter your chosen three-digit code, then release the button.
Your new code is now saved. If you have any difficulty, please contact us and we will help.
Wipe the exterior with a soft, damp cloth after each trip. Avoid abrasive materials or strong cleaning products, as these can damage the anodised surface. Over time, the aluminium will develop a natural patina from use and travel. This is a characteristic of the material, not a defect.
Both materials are used in quality suitcases, but they behave differently. Aluminium is rigid and holds its shape well under pressure. It does not flex or crack over time. Polycarbonate is lighter and absorbs impact by flexing, but it can crack or weaken with heavy use over the years. For travellers who prioritise durability and a solid feel, aluminium is the stronger long-term choice.
Every suitcase comes with a lifetime guarantee covering functional defects in materials and craftsmanship. This includes the frame, the combination locks, the wheels, the handle, and all structural components.
If any of these fail under normal use at any point during the life of the suitcase, we will repair or replace it at no cost to you.
The guarantee does not cover cosmetic marks such as scratches, scuffs, or dents from everyday travel or airline handling. These are a natural result of use and are not considered defects.
Contact us at Hello@poshposh.dk with your order number, a description of the issue, and clear photographs of the fault. We will review your claim and respond within 2–3 working days. Where a claim is approved, we will cover all costs, including return shipping.
No. Damage caused by airline baggage handling - dents, scratches, or deformation from external impact during transit - is the responsibility of the airline. If your suitcase is damaged on a flight, we recommend filing a report with the airline at the airport before leaving the baggage hall. A written report filed at the time of arrival is important for any claim to be considered by the airline.
Yes. The guarantee applies to the suitcase, not the original buyer. If you purchase a suitcase as a gift, the person who receives it is covered under the same terms. The original proof of purchase will be required when making a claim.
Yes. The lifetime guarantee applies wherever you are. If you experience a functional fault while travelling, contact us at Hello@poshposh.dk and we will find the right solution for you.