Terms & Conditions
Overview
These Terms & Conditions apply to all purchases made on poshposh.dk. By placing an order, you accept these terms in full.
While we make reasonable efforts to ensure our cabin-size products meet current airline hand luggage restrictions, we cannot be held responsible if an airline applies different standards or changes its policy. We recommend confirming size restrictions with your airline before travelling.
Orders
By placing an order, you confirm that the information you provide is accurate, current, and complete. Your order is a binding offer to purchase; a sale contract is only formed once we notify you that your order has been dispatched. We reserve the right to refuse or cancel an order, including where a product is unavailable, where your payment or billing information cannot be verified, where an order is flagged as potentially fraudulent, where we suspect the order is intended for resale, where there was an error in the price shown, or in the event of force majeure.
Prices & Payment
All prices are shown in DKK and include 25% Danish VAT, unless otherwise stated. We accept payment by MobilePay, Visa, Mastercard, Apple Pay, and Google Pay. Payment is authorised at checkout and charged when your order is dispatched. Ownership of the products remains with POSHPOSH until full payment has been received.
Shipping & Delivery
All orders are shipped from our warehouse in Ribe, Denmark.
Orders within Denmark are shipped via GLS to your nearest parcel shop as standard. Home delivery is available for an additional fee of 95 kr. Orders over 2,300 kr. qualify for free shipping to a parcel shop near you.
We currently ship to EU countries only. Orders are shipped via GLS to a parcel shop; home delivery is not currently available outside Denmark.
Domestic delivery takes 1–2 working days. Delivery to other EU countries takes 2–7 working days, depending on destination. As all deliveries take place within the EU, no customs duties or import VAT apply.
If your order has not arrived within the timescale stated at checkout, please contact us. You may set a new, reasonable delivery deadline; if we fail to deliver within that extended period, you may cancel your order and receive a full refund.
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving it, without giving a reason. The easiest way to request a cancellation or return is to log in to your account at account.poshposh.dk. You may also contact us directly at hello@poshposh.dk. The item should be returned in the condition it was received, including its original packaging.
We cover the cost of return shipping. Once we receive the returned item, we will process your refund within 14 days, using the same payment method you used at checkout.
Warranty & Right to Complain
As a consumer, you have a statutory right to complain for up to 24 months from the date of purchase, covering defects present at the time of delivery. In addition to this statutory right, POSHPOSH suitcases carry a two-year warranty covering specific mechanical defects. Full details are set out in our Warranty document.
To make a complaint, contact us at hello@poshposh.dk with your order number, a description of the fault, and photographs where possible.
Complaints
If you are unhappy with the outcome of a complaint made directly to us, you may bring the matter to Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg.
Liability
We are not liable for damage or loss arising from misuse of our products, or for indirect or consequential loss connected to an order. Our total liability in connection with an order will not exceed the purchase price of the products in question. Nothing in these terms limits any liability that cannot be excluded under applicable law.
Force Majeure
We are not liable for any delay or failure to fulfil our obligations under these terms where this is caused by circumstances beyond our reasonable control, including natural disasters, fire, war, strikes, transport disruption, or failure of a supplier or manufacturer. Where such circumstances continue for an extended period, either party may cancel the affected order.
Intellectual Property
All content on this website, including text, images, logos, and design, is the property of POSHPOSH LIVING ApS and may not be copied, reproduced, or used without our prior written consent.
Personal Data
We collect and use personal data in accordance with our Privacy Policy. By using this website, you accept that policy.
Changes to These Terms
We may update these terms from time to time. Changes take effect once published on this page.
General Provisions
If any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full effect. These terms, together with our Warranty and Privacy Policy, constitute the entire agreement between you and POSHPOSH regarding your order.
Governing Law
These terms are governed by Danish law. This does not affect your statutory rights as a consumer under the law of the country in which you reside. In the event of a dispute, electronic records such as emails and order confirmations may be used as valid evidence.
Guarantor
POSHPOSH ApS, Mosevej 47C, 6760 Ribe, Denmark.
Because they are built from better materials and made to last. Every suitcase is constructed from anodised aluminium — a material that is strong, durable, and built to handle years of travel without showing its age. The price reflects what goes into making it.
The aluminium shell is solid and well-finished. The TSA-approved combination locks close cleanly and securely. The 360° silent wheels move quietly on any surface. The structured interior is lined and divided to keep your belongings in order throughout the journey. Every part of the suitcase is made to a high standard and built to last.
We do not offer discounts or run seasonal sales. The price is set to reflect the quality of the product.
A well made aluminium suitcase, looked after properly, will last for many years of travel. Over time, the cost per trip becomes very low. Most of our customers consider it the last suitcase they will need to buy.
All orders are shipped free of charge. There are no additional fees at checkout. The price shown on the product page is the price you pay.
Denmark: 1–3 working days.
Scandinavia: 2–4 working days.
International: 2–7 working days.
Delivery times may vary slightly during busy periods or where customs clearance is required.
All orders are dispatched from our warehouse in Denmark. Every suitcase is carefully packed before it leaves us to ensure it arrives in the same condition it was sent.
Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery. If you have not received tracking details within 24 hours of placing your order, please get in touch and we will look into it for you.
Please contact us at Hello@poshposh.dk as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. Once the suitcase has left our warehouse, we are unfortunately unable to make changes to the delivery.
We accept returns within 14 days of delivery. The suitcase must be unused and returned in its original packaging. Return shipping is free of charge — we will arrange everything for you.
Contact us at Hello@poshposh.dk with your order number and a brief note explaining your reason for returning. We will respond within 1–2 working days with a prepaid return label and clear instructions.
Once we have received and inspected the returned suitcase, your refund will be processed within 5–7 working days. It will be returned to the original payment method used at checkout. You will receive a confirmation email once the refund has been issued.
If your suitcase arrives with damage caused during transit, please contact us within 48 hours of delivery at Hello@poshposh.dk with your order number and photographs of the damage. We will arrange a replacement or full refund at no cost to you.
The Cabin (20") is a carry-on suitcase sized for the overhead compartment on most major airlines. It holds 40 litres and weighs 4 kg — enough for up to one week of travel without checking in. The Check-In (24") is a larger suitcase intended to be checked in, with a capacity of 60 litres and a weight of 4.42 kg. Both are made from the same anodised aluminium shell with the same locks, wheels, and interior finish.
The Cabin is sized to meet the carry-on requirements of most major airlines, including
• British Airways • EasyJet • Swiss • Lufthansa • SAS • Norwegian • Emirates Qatar Airways • Virgin Atlantic • American Airlines among others.
We recommend checking the current policy with your carrier before travelling, as restrictions can vary by route, aircraft type, and fare class.
Your suitcase arrives with the lock set to the default code 0-0-0. To set your own combination, open the lock using the default code, press and hold the small reset button on the side of the lock, enter your chosen three-digit code, then release the button.
Your new code is now saved. If you have any difficulty, please contact us and we will help.
Wipe the exterior with a soft, damp cloth after each trip. Avoid abrasive materials or strong cleaning products, as these can damage the anodised surface. Over time, the aluminium will develop a natural patina from use and travel. This is a characteristic of the material, not a defect.
Both materials are used in quality suitcases, but they behave differently. Aluminium is rigid and holds its shape well under pressure. It does not flex or crack over time. Polycarbonate is lighter and absorbs impact by flexing, but it can crack or weaken with heavy use over the years. For travellers who prioritise durability and a solid feel, aluminium is the stronger long-term choice.
Every suitcase comes with a lifetime guarantee covering functional defects in materials and craftsmanship. This includes the frame, the combination locks, the wheels, the handle, and all structural components.
If any of these fail under normal use at any point during the life of the suitcase, we will repair or replace it at no cost to you.
The guarantee does not cover cosmetic marks such as scratches, scuffs, or dents from everyday travel or airline handling. These are a natural result of use and are not considered defects.
Contact us at Hello@poshposh.dk with your order number, a description of the issue, and clear photographs of the fault. We will review your claim and respond within 2–3 working days. Where a claim is approved, we will cover all costs, including return shipping.
No. Damage caused by airline baggage handling - dents, scratches, or deformation from external impact during transit - is the responsibility of the airline. If your suitcase is damaged on a flight, we recommend filing a report with the airline at the airport before leaving the baggage hall. A written report filed at the time of arrival is important for any claim to be considered by the airline.
Yes. The guarantee applies to the suitcase, not the original buyer. If you purchase a suitcase as a gift, the person who receives it is covered under the same terms. The original proof of purchase will be required when making a claim.
Yes. The lifetime guarantee applies wherever you are. If you experience a functional fault while travelling, contact us at Hello@poshposh.dk and we will find the right solution for you.